If a book is 28 days overdue, the collection of the book will be transferred to a debt collection agency. The replacement fee for a lost or damaged book is at least 50€. In addition to the book replacement cost, the customer has to pay the accrued late fees and the costs of the collection agency. You do not have to pay the replacement fee if the book is returned to the library. However, late fees and collection costs must still be paid. Before transferring the unreturned items to the debt collection agency, the library sends a reminder letter (2nd return request) warning the customer about the loss their borrowing rights, and a 3rd return request notifying that the unreturned items will be transferred to the collection agency. Please see the library's
price list for the late fees charges.